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HOTEL POLICIES

 

ACCOMMODATION

       - Check-in – after 2 p.m.

       - For an early check-in (if there are clean rooms available) we will charge an additional 50 % of the price for a night stay.

       - Check-out – before 12 a.m.

       - If you want to have a late check-out and use the room until 6 p.m., please ask the Reception desk clerk about the opportunities to extend your stay. The price of the late check-out is 50 % of the price for a night stay. If you leave the room after 6 p.m., you will be charged with the full price for a night stay.

       - You could leave your luggage in our luggage room close to the Reception before you check-in or after you check out.

       - If you have a visitation in your room by a person who is not a guest of our hotel, you will be charged EUR 10 per day, regardless the length of the person’s stay.

       - If the Hotel is unable to provide accommodation to customers who have made a confirmed reservation, the hotel provides an alternative accommodation in another hotel in Sofia of the same category and assumes the transport to the alternative hotel.


CHILDREN AND EXTRA BEDS

      - An extra bed is charged 15 € per night.
      - Children from 0 to 2 years stay free in baby cots in their parents' room.
      - Children under 6 years are accommodated for free in their parents' room.


GUARANTEEING A RESERVATION

       - To confirm a reservation it is necessary to pay a deposit or to guarantee it with a valid credit card within 24 hours after the booking.

       - Non-guaranteed reservations will be released without prior notice.


GUARANTEES AND CANCELLATION POLICY

       - Guaranteeing the first night of stay by credit card – when the booking is made on Best Available Rate – Free cancellation

         Changes and cancellations of guaranteed reservations are free of charge if made up to 2 days prior to arrival. If cancelled later than 48 hours before the day of arrival or in case of no-show, the first night will be charged. The hotel reserves the right to block the value of the first night from your credit card in order to guarantee your reservation. In case of invalid credit card or insufficient credit limit, the reservation will be considered as non-guaranteed and will be released without prior notice. All submitted personal data are protected by our secure server. Payments are made directly to the reception on the day of arrival: by credit card or cash.

       - Confirmation with 100 % advance payment by credit card - when the booking is made on Non Refundable Rate – Non refundable

         Your credit card will be charged with the full amount of your stay on the day of submitting the reservation. In case of cancellation, amendment or no-show, the deposit is non refundable (either fully or partially). In case of invalid credit card or insufficient credit limit, the reservation will be considered as non-guaranteed and will be released without prior notice. All submitted personal data are protected by our secure server.

       - Confirmation with 100 % advance payment by bank transfer - when the booking is made on Best Available Rate or Non Refundable Rate – Non refundable

         Please note that if you pay by bank transfer your reservation will be confirmed after receipt of the amount due in our bank account. In case of cancellation, amendment or no-show, the deposit is non refundable (either fully or partially).

         Click HERE if you have a profile in ePay.bg and you want to transfer the amount of your reservation directly to our bank account /menu Transfers => Wire transfer to bank account/.


PAYMENT OPTIONS

       1. By credit/debit card: Visa, Visa Electron, Mastercard, Maestro, Yes, Donna, Icard, V-pay, Transcard, Borika.

       2. By bank transfer
Favorit Sofia Ltd.
UniCredit Bulbank
IBAN: BG39UNCR70001520409863 /in BGN/
IBAN: BG12UNCR70001520409864 /in EUR/
SWIFT/BIC: UNCRBGSF.

       3. Cash – in Bulgarian leva.


OTHERS

         Smoking is prohibited throughout the entire hotel!

         Pets are not allowed!

         Guests, who cause damages to the hotel equipment, will be charged on-site with the triple value of missing items or caused damage. The hotel reserves the right to charge your account or your credit card with the triple value of missing items or the damage caused.

         The consumed food and beverages from the mini-bar are paid for upon checking out of the hotel after the chambermaid on duty has checked it.

         Breakfast is from 7:30 to 10:00 a.m. in the hotel’s restaurant. It is usually served on buffet. When planned breakfasts are few, we are able to comply with the preferences of all guests, and from the breakfast menu it could be ordered one or more of 6 types of individual breakfasts as well as combinations thereof.

         In case of early check-out /before breakfast time/, we could prepare a takeaway breakfast .

         If you want to transfer your bills from the restaurant or for other services you wish to use to your room’s bill you must have previously guaranteed your payments by credit card at the Reception.

         Your personal data shall be handled by us with the purpose of meeting your requests related to your stay.

 

WE WISH YOU A PLEASANT STAY IN OUR HOTEL!

 

 

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  • ROOM CLASSIC

    ROOM CLASSIC

  • ROOM ELEGANCE

    ROOM ELEGANCE

  • ROOM FAVORIT

    ROOM FAVORIT

  • BUSINESS SUITE

    BUSINESS SUITE

  • SUITE PANORAMA

    SUITE PANORAMA

  • SUITE HARMONY

    SUITE HARMONY

  • SUITES COMFORT

    SUITES COMFORT

  • Restaurant

    Restaurant

  • Services

    Services

  • Location

    Location

  • Contacts

    Contacts